Academics
Student Complaints Procedure: Services
Resolution Process
If a student believes he/she has a legitimate complaint, the following steps toward resolution should be followed:
Procedure
Informal Process - Attempt to resolve the complaint at the department/service level
Procedure
Informal Process - Attempt to resolve the complaint at the department/service level
1. Seek to resolve the issue with the party involved.
2. If a resolution cannot be reached, the next step would be to contact the party's supervisor.
3. If the student is not satisfied at this level, he/she should contact the Associate Dean or Vice President for the department involved.
4. If the issue cannot be resolved at the Associate Dean or Vice President level and if the student would like to continue pursuing resolution, the Formal Process should be followed below.
2. If a resolution cannot be reached, the next step would be to contact the party's supervisor.
3. If the student is not satisfied at this level, he/she should contact the Associate Dean or Vice President for the department involved.
4. If the issue cannot be resolved at the Associate Dean or Vice President level and if the student would like to continue pursuing resolution, the Formal Process should be followed below.
Formal Process – Complaint filed with the Dean of Student Affairs
1. If after the above informal process the student still is not satisfied, the student should file a formal complaint through the office of the Dean of Student Affairs. This should occur no later than ten calendar days following the origin of the complaint.
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